Spiegelapp strengthens cooperation and relationship management of HTT translation agency
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Contact usSpiegelapp strengthens cooperation and relationship management of HTT translation agency
Since 2020, Helena Technical Translations has been happy to provide translations into English and German for H+C and Spiegelapp.
Helena Technical Translations (HTT) has extensive experience in HR translations. In addition, giving and collecting feedback is an important part of the team of translators and project managers. It was therefore a logical step for HTT to start a pilot project using the Spiegelapp in the autumn of 2022 with several employees, managers, and a select number of customers.
“Our team often works remotely online. By continuing to pay attention to an open feedback culture using Spiegelapp, we are continuously working on the development and effectiveness of our collaboration processes."
As a translation agency, HTT naturally attaches great importance to customer focus and quality. Internal and external feedback, as well as feedforward, provide insights in order to improve services and contribute to valuable and easy collaboration. Staying alert and listening carefully to each other is HTT's goal and Spiegelapp helps greatly in reaching this goal.
This new way of assessing and developing has already given the participants some surprising insights into their work. In addition to new insights and self-reflections, asking for feedback from customers opens new dialogue with clients. This cooperation is strengthened again, with Spiegelapp making a concrete contribution in improving relationship management. This is a nice development!
Helena Technical Translations are able to use Spiegelapp to translate organisational goals directly into individual and team performance.